Terms and Conditions

General Information

1. “Proofreading English Experts” will only accept payment using the online payment facilities provided. We do not accept cheques, Postal Orders and cash.

2. All transfer of files and documents will be done using electronic mail mail@english-proof.com, Telegram english_proof or via contact forms on the website https://english-proofreading-experts.com.

3. “Proofreading English Experts” reserves the right to refuse service for any reason. If this should occur, you (the customer) will be issued with a full refund within 15 working days.

4. Refunds will be issued on a case by case basis, and any customer dissatisfaction must be supported by submitted documentation providing full reasons for the requested refund.

5. Although every effort will be made to return your proofread document to you as soon as reasonably practicable, “Proofreading English Experts” take no responsibility for any delays. In the event of unforseen delays, you (the customer) will be informed as soon as possible.

6. “Proofreading English Experts” assumes no liability for losses (academic or otherwise) caused by any delay in returning the proofread document to you (the customer).

7. In the event that a problem occurs during the application process, and the submitted document is not correctly uploaded, an administrator will be in touch (via email) with a request for the document to be resubmitted. It is your (the customer) responsibility to be contactable should this event occur. Should any delay occur due to this failure to upload the file, or in the attempt to contact you (the customer), “Proofreading English Experts” assume no liability for any losses incurred (academic or otherwise).

8. It is your (the customer) responsibility to ensure the email address provided is correct. As the primary avenue of communication, failure to provide a correct address could have serious consequences, and “Proofreading English Experts” assume no responsibility for any outcome nor can they guarantee a refund, partial or full.

Copyright

1. Users who submit work product to this website for a service retain the copyright over such work product. “Proofreading English Experts” does not claim the rights of any work product by virtue of supplying its services. Amendments resulting from proofreading made via the services delivered by “Proofreading English Experts” become the copyright of the user. The amendments that “Proofreading English Experts” makes to work product are advice only. It is the user’s responsibility to accept, reject, or further amend such amendments. Content of any finished work product is therefore entirely the responsibility of the user or other persons to whom the author delegates, licenses, or otherwise assigns control over his or her work product. The user is solely responsible for any obscenity, blasphemy, racism, plagiarism, or reproduction of copyrighted material.

2. You represent and warrant: that you own or otherwise control all of the rights to the work product that you submit for service; that the work product is accurate; that use of the work product you supply does not violate this policy and will not cause injury or offense to any person or entity; and that you will indemnify “Proofreading English Experts” and/or its affiliates for all claims resulting from any work product you supply.

3. “Proofreading English Experts” has the right but not the obligation to monitor and refuse any activity or content for any reason in its sole discretion. “Proofreading English Experts” takes no responsibility and assumes no liability for any work product submitted by you or any third party. 

Corrections, Credits, and Refunds 

1. “Proofreading English Experts” maintains a fair and simple policy for corrections, credits and refunds. The first step in any remedial request is to email us at mail@english-proof.com. We will review your work by having it thoroughly checked by an additional proofreading expert to assess whether we have met our minimum service requirements for the services that you have ordered.

2. From there, we will assess your request and will, at our sole discretion, (a) correct any defective work product, (b) provide a full refund or a partial refund, or (c) provide credit based on the nature of the incident. We will look into issues with work product for 30 days from the point of completion. Cases outside of this will be dealt with on a case-by-case basis in our sole discretion.

3. Refunds will take 15 working days to process. Therefore, please allow that time to elapse before the money paid is back into your bank account or card balance.

4. If we have delivered a substandard service, we will work with you to agree an agreeable credit or refund amount.

Liability and Warranties 

1. We warrant that the work product delivered to you will comply with the service levels specified by “Proofreading English Experts”.

2. “Proofreading English Experts” will not be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or review or proofreading of work product.

3. “Proofreading English Experts” takes no responsibility for, and will not be liable for, its website being temporarily unavailable due to technical issues beyond our control. It is the user’s responsibility to safeguard any original work product sent to “Proofreading English Experts”. “Proofreading English Experts” does accept responsibility for the content of any work product submitted for editing. “Proofreading English Experts” is also not responsible or liable for infringement of copyright, or any defamation or other loss or damage as a result of work product that has been edited.

4. Where plagiarism or discrimination are alleged to be present subsequent to the acceptance of a document, we reserve the right to cease proofreading and the customer will be alerted as to this allegation if not aware, and may be charged for work undertaken prior to the notification of such allegation. “Proofreading English Experts” shall be under no obligation to investigate any third-party allegations of this nature and may act entirely within its own discretion as to proceeding with editing the relevant work product.

5. In no event is “Proofreading English Experts” liable to a user for damages in excess of the amount paid by that user for the service giving rise to such liability.

Quotes and Payment

1. All users are eligible for a free initial quote. This quote will be provided with the current website prices at the time of its provision. Unless specifically guaranteed in writing, prices may change between the time the quote is issued and when the work is undertaken. Pricing is in most cases driven by the word count of the work product. All services carry a minimum price regardless of the word count.

2. All services are quoted in American Dollars (USD) unless otherwise stated. All users are required to pay for documents prior to any work being done on them. Payment must be in full unless otherwise agreed in writing by “Proofreading English Experts”.

3. “Proofreading English Experts” strives to meet exact deadlines and prides itself on the prompt service provided. However, “Proofreading English Experts” is not liable for any result from a delay in the service. In such an instance where a delay may be unavoidable, “Proofreading English Experts” will make commercially reasonable efforts to contact the customer and remedy the situation.

4. Additionally, “Proofreading English Experts” is not liable for delays in any service due to unforeseen circumstances beyond its reasonable control. All dates and times provided for the delivery of the content are approximate and based on previous orders of the same size. “Proofreading English Experts” cannot be held liable for any loss or damage caused by a later delivery time than has been quoted.

Termination of Contract and Service 

A contract between the customer and “Proofreading English Experts” commences as soon as payment is received. Furthermore, receipt of payment confirms the customer’s intention to initiate the service process. If a customer wishes to cancel any services provided by “Proofreading English Experts” subsequent to payment, then they must contact us and a refund will be issued (minus any costs incurred through administration and service delivery). “Proofreading English Experts” reserves the right to cancel any contract at our discretion for any reason without explanation.

Confidentiality

1. We take confidentiality very seriously. We acknowledge that our proofreading experts may be privy to confidential information in the form of sensitive or unpublished material. To ensure client confidentiality, all of our proofreading experts are bound by our code of conduct, as well as our non-disclosure agreement.

2. “Proofreading English Experts” keeps both original and edited documents with every order history, although you have the ability to delete all files stored after your order has been completed. “Proofreading English Experts” will, however, maintain a record of the work completed.

Marketing Disclaimer 

“Proofreading English Experts” reserves the right to make “fair use” of your logos, trademarks, and imagery for editorial content. “Proofreading English Experts” will use the above in promotional, advertising, and marketing material. “Proofreading English Experts” will only do this if you have submitted documents for or on behalf of an organization.

Company Data

Individual Entrepreneur Subachev Yury Vladimirovich

INN 662706541169

OGRNIP 314667101600020

Registered Address: office No. 15, 28 Krasnolesya street, Ekaterinburg 620110, Russian Federation